• Helpdesk

    The Technology Support Helpdesk offers skilled assistance for both
    emergency and non-emergency technical problems.

    Our Helpdesk and Desktop Technicians provideCP-7961G technical assistance
    daily during normal business hours. They are uniquely qualified to
    assist users over the phone, via the ticket system, via email, or using
    Microsoft Skype for Business (Lync)
    .

    The Helpdesk is also able to provide remote computer assistance for our district
    users right at their desk. In addition to telephone assistance, we utilize an
    in-depth, easy-to-use ticket system to track and resolve technology problems across the district.

    For service on your computers, printers, and phones, you can rely on our technicians to answer your technology questions, fix your issue remotely if possible, or route your call/ticket to get the fastest service possible.

    To report problems with WFISD technology resources, browse to https://www.schoolobjects.com/ and submit a ticket for service. Use your full district email address and password to login. The system will guide you through the ticket submission process. Be sure to include a thorough description of your request.

    Phone assistance: 940-235-1059, 940-235-1050, or the Help Desk extension at 27059.

    or ext. 27059 from a district Cisco phone.
    Hours of operation: Monday - Thursday 7:30 a.m. - 5 p.m., Friday 7:30 a.m. - 4 p.m.